Shipping Policy
Effective Date: June 1, 2025
This Shipping Policy applies to all purchases made on www.ToroCigars.com.
General Information
- Age Restriction: Customers must be 21+ to order. Adult signature may be required upon delivery.
- Shipping Area: We ship within the Continental U.S. only. No P.O. Boxes, APO/FPO, or international shipping.
- Shipping Options: Available methods and costs will be shown at checkout based on your location and order size.
- Order Processing: Orders typically ship within 1 to 2 business days. Orders placed on weekends or holidays ship the next business day.
Estimated Delivery Times
- Standard Shipping: 3 to 7 business days after processing.
- Expedited Shipping: Faster options available at checkout (processing time still applies).
Shipping times are estimates and may be affected by weather, technical issues, or carrier delays.
Tracking
You will receive a confirmation email with a tracking number once your order ships.
Damaged or Lost Shipments
If your order arrives damaged or is lost, contact us promptly at info@ToroCigars.com. We will coordinate with the carrier to resolve the issue.
Returns & Exchanges
We cannot accept returns of used or opened products.
Policy Updates
We reserve the right to change this policy at any time. Please review periodically.
Refund Policy
Effective Date: June 1, 2025
At ToroCigars.com, customer satisfaction is important to us. Due to the nature of our products, refunds or exchanges are only granted under specific conditions.
Eligible Refunds or Exchanges
- Damaged Items: Contact us within 3 to 7 days of receiving a damaged or defective item. We may request photos.
- Incorrect Items: Notify us within 7 days of delivery. We'll correct the issue at no extra cost or issue a full refund.
- Lost Packages: Contact us if your order is lost. We will investigate and issue a refund or replacement if confirmed.
Non-Refundable Situations
- Opened or Used Products
- Change of Mind or Taste Preferences
- Sale or Discounted Items
How to Request a Refund or Exchange
- Contact Us: Email info@ToroCigars.com with your order number and issue.
- Return Authorization: If eligible, we'll provide return instructions. Items must be returned in original condition.
- Refund Processing: Refunds will be issued to the original payment method, subject to card issuer policies.
Return Shipping Costs
You are responsible for return shipping costs unless the return is due to our error. Original shipping costs are non-refundable and may be deducted from your refund.
Changes to Policy
We may update this policy at any time. Continued use of our Website signifies your acceptance.
Contact: info@ToroCigars.com · P: 954-995-4119
