Toro Cigars
Frequently Asked Questions
Answers about ordering, shipping and returns.
Ordering
Do I have to be 21 to order?
Yes. You must be at least 21 years old to use this website and purchase products. An adult signature may be required upon delivery.
Can I use a coupon on any cigar?
Coupon codes cannot be combined with other product discounts or coupons, and some brands cannot be discounted by manufacturer rule. Excluded products are marked on their product page. See Coupon Exclusions for the full list.
Shipping
Where do you ship?
We ship within the Continental U.S. only. No P.O. Boxes, APO/FPO, or international shipping.
How fast will my order ship?
Orders typically ship within 1 to 2 business days. Orders placed on weekends or holidays ship the next business day.
How long does delivery take?
Standard shipping takes 3 to 7 business days after processing. Faster options are available at checkout.
Will I get a tracking number?
Yes. You will receive a confirmation email with a tracking number once your order ships.
Returns & Refunds
Can I return an order?
We cannot accept returns of used or opened products. Sale or discounted items and change of mind or taste preferences are not refundable.
My order arrived damaged or wrong. What do I do?
Contact us within 3 to 7 days of receiving a damaged or defective item, or within 7 days of delivery for an incorrect item, at info@torocigars.com. We may request photos. See Shipping & Returns for details.
What if my package is lost?
Contact us and we will investigate with the carrier and issue a refund or replacement if the loss is confirmed.
Our Store
Can I visit the store?
Yes. We are at 491 E. Commercial Blvd, Oakland Park, FL 33334. Open Monday to Saturday 9am to 7pm and Sunday 10am to 7pm.
